Dear Guests

Solmar Resorts have been striving to make your next visit to Los Cabos a pleasant and stress free experience. Covid Leisure Travel Insurance is an optional benefit to be added to your vacation experience to provide you with peace of mind and protect your health while you enjoy paradise. Not only does this insurance cover treatment for any accidents that may occur while traveling, but also COVID-19 treatment is included in case you test positive. In addition to medical expenses, daily lodging, food and beverage allowance is all incorporated into this robust package.

Every hotel that is part of Solmar Resorts is ready to welcome you back with the highest hygiene and safety standards. Please do not hesitate to contact our Call Center to start planning your next visit to your home in Cabo, at  1 800 344-3349.

Dear Members,

As part of the Solmar family you have additional benefits for your Leisure Travel Insurance. Please refer to our latest email with further information from the Vacation Club, or feel free to call at 1 866 978-2578.

Dear Guests and Members,

In response to the official announcement made by the CDC regarding all international air travelers arriving at US airports must provide a viral test (NAAT or antigen) with negative results—effective January 26th, 2021—, Solmar Hotels & Resorts have implemented prompt measures to provide medical support, and easily accessible tests aligned with CDC requirements to our on-site members and guests to ensure your return home is safe and stress-free.
Solmar Resorts have secured the services of medical professionals and the certified testing facilities provided through Cabo Medical Center, certified to undertake the required  COVID-19 tests. Through this arrangement, guests and members will receive access to a preferential rate of $24 USD per person (tax included). All tests are performed on-site at any Solmar resort. Be sure to schedule your test with the Concierge.

For further information visit our website or contact your Concierge. 

Solmar Hotels & Resorts.

Current Solmar Hotels & Resorts Procedures and Practices:

In order to protect our staff, guests and members, we have implemented new policies, procedures and social distancing practices to ensure the highest levels of prevention controls that are aligned with Federal recommendations across our resorts. These include:

EMPLOYEES
1. Special training to all staff members on techniques for infection prevention
2. Role-specific measures to be implemented on a day-to-day basis.
3. Close supervision from area managers to ensure high-levels of personal hygiene
4. Security access check points with digital thermometers in order to verify the health of each employee before entering our facilities.
5. Availability of sanitizing gel and/or soap on all workstations and back of house common facilities.
6. Daily sanitization of employees’ common areas such as locker rooms, canteen, offices, workshops, warehouse, pantries, etc.
7. Updated floor plans of employees’ canteens with reduced capacity, readjusted operation schedules and elimination of self-service stations.
8. Availability of face masks and safety goggles for all employees and mandatory usage of such for all of the departments.
9. Full empathy with all employees who present any symptoms to stay at home until fully recovered.

GUESTS & MEMBERS
We want our guests and members to Stay With Confidence. Face coverings are required in all public spaces at our hotels

SECURITY

  1. All security gate agents will always be required to use face mask and safety goggles.

BELL DESK & VALET PARKING
1. Mandatory usage of face mask. safety goggles and respect for social distancing.
2. Sanitization of all guests’ luggage pieces before entering our facilities.
3. Temperature measuring stations available for guests and members.
4. Mandatory use of sanitization solutions to spray inside all cars at valet parking.

FRONT DESK & CONCIERGE
1. All front desk agents must use face masks and safety goggles.
2. Reception and Concierge desks representatives must use acrylic sneeze guards.
3. Complimentary sanitizing gel or solution at Reception counter and Concierge desks.
4. Sanitization of credit card terminals, pens and all items used between guests.

HOUSEKEEPING
1. Revised and adjusted cleaning procedures for housekeeping, ensuring reinforced sanitization of rooms at each check-out and check-in.
2. Mandatory use of face mask and safety goggles for staff members.
3. Check-in time will change from 4pm to 5pm in order to provide enough time to ensure above actions take place.

PUBLIC AREAS
1. Mandatory use of face masks and safety goggles for all employees.
2. Constant sanitization of public areas such as elevators, bathrooms, railings, etc.

RESTAURANTS, BARS & DELIS
1. Mandatory use of face mask and safety goggles for staff and respect for social distancing
2. Complimentary sanitizing gel or solution at the entrance of all restaurants and bars
3. Daily sanitization process of restaurants, bars and kitchens (front and back of the house)
4. Close supervision to ensure high levels of personal hygiene and food preparation
5. New floor plans and readjusted operation schedules at restaurants and bars with reduced capacity.
6. New practices and controls implemented at buffet-style venues to avoid self-serving service.
7. Sanitization of tables, chairs, menus, trays, condiments jars, credit card terminals, check cover, pens and all items used between guests.

POOLS
1. Reorganization of sunbeds to allow for more space between guests while respecting social distancing protocols.
2. Mandatory use of face masks and safety goggles for all pool waiters and waitresses with respect for social distancing
3. Close supervision to ensure high levels of personal hygiene and food and beverage preparation.
4. Sanitization of menus, trays, condiments, check cover, pens, etc.

SPA & BEAUTY SALON
1. Staff at welcome desk or counter must use acrylic sneeze guards.
2. Mandatory usage of face masks and safety googles for guests with respect for social distancing policy.
3. Readjusted operation schedules of services to ensure lower capacity seating with respect social distancing between guests.
4. Complimentary sanitizing gel or solution at the spa counters.
5. Close supervision to ensure high levels of personal hygiene.
6. No edible amenities for public consumption.
7. Revised and adjusted cleaning procedure for cabins, locker rooms, showers, etc. to ensure full sanitization between guests.
8. Sanitization of spa menus, credit card terminals, check cover, pens and all items used between one guests.

ENTERTAINMENT & KIDS CLUB
1. Mandatory use of face masks and safety googles for all staff with respect for social distancing
2. Complimentary sanitizing gel or solution at activities and kids club counters
3. Mandatory temperature testing of all kids before entering the kid’s club facilities
4. Readjusted operation schedule of services to ensure lower capacity seating with respect for social distancing between guests
5. Sanitization of used equipment between groups of kids.

FITNESS CENTER
1. Welcome desk or counter staff must use acrylic sneeze guards
2. All fitness center staff must use face mask, safety goggles and respect social distancing
3. Complimentary sanitizing gel or solution at fitness center counters
4. Readjusted operation schedules of services to ensure lower capacity and respect social for distancing between guests
5. Sanitization of used equipment between guests

MEAL PLAN
1. All staff is fully trained to follow safety protocol while handling food & beverages

ROOM SERVICE
1. Solmar will encourage the use of room service in order for guests and members to enjoy food and beverages in the privacy and security of their room
2. In order to ensure the cleanliness and security of guests’ room, all room service orders will be served in to-go containers
3. Room service waiters and waitresses will not be allowed to enter the guests’ rooms
4. Room service menu has been adapted in order to offer the most popular and appetizing dishes
5. The Chef has created pre-made options for guests to easily heat up in-room, minimizing staff contact with food.

TAKE OUT
1. Solmar will encourage take away in order for guests and members to enjoy food and beverage in the privacy and security of their room
2. Restaurants, delis and bars will be prepared with several to-go containers for each order

We look forward to welcoming you back to Solmar soon. More vacation memories await in Los Cabos!

The Management