Dear Guests,
Solmar Hotels & Resorts continues to monitor information about COVID-19 and is pleased to report that there are no confirmed cases at any of the seven all-suite properties. Reported cases in Los Cabos are being managed according to the guidelines of national and international entities. With that said, as of March 23rd the company decided to temporarily pause operations of all properties until further notice as an extensive preventive measure to assure the safety and wellbeing of both guests and residents. Our tentative reopening date is June 15th, 2020, while we are aware that the situation might change, and the plans will have to be adjusted. We will continue to provide more updates as the situation progresses.
Inspired by our founder’s relentless mission to keep the safety and wellbeing of our guests, residents and staff as its top priority, we are make sure that none of the staff members are going to be negatively impacted by this decision and our management team is making all necessary adjustments to make sure every member of our staff can enjoy job security with adjusted schedules and other programs.
In order to protect our staff, guests and members, at Solmar Hotels & Resorts we have implemented new policies, procedures and practices to ensure high levels of prevention controls aligned with Federal recommendations across our resorts. These include:
Employees:
·Special training to all staff members on techniques for infection prevention.
·Close supervision from area managers to ensure high-levels of personal hygiene.
·Security access check points with digital thermometers in order to verify the health of each employee before entering to our facilities.
·Daily sanitization process of employees’ common areas such as lockers rooms, canteen, offices, workshops, warehouse, pantries, etc.
·Updated floor plans of employee’s canteens with lower capacity settings, readjusted operation schedules and elimination of self-serving service station.
·Availability of gloves and safety goggles for all employees and mandatory usage of such for some of the departments.
Guests and members:
·Sanitization of all guest’s luggage pieces before entering our facilities.
·Temperature measuring stations available for guests and members.
·Mandatory use of sanitization solutions to spray inside all cars at valet parking.
·Complimentary sanitizing gel or solution at Reception counter and Concierge desks, Bars, Restaurants, Spa, Kids Club, fitness center, elevators, etc.
·Sanitization of credit card terminals, pens and all items used between one guest and the other.
·Revised and adjusted cleaning procedures for housekeeping, ensuring reinforced sanitization of rooms at each check-out and check-in.
·Constant sanitization of public areas such as elevators, bathrooms, railings, etc.
·Daily sanitization process of restaurants, bars and kitchens (font and back of the house).
·Close supervision to ensure high levels of personal hygiene and food preparation.
·New floor plans and readjusted operation schedules at restaurants and bars with lower capacity settings.
·New practices and controls implemented at buffet-style venues to avoid self-serving service.
·Sanitization of Restaurant tables, chairs, menus, trays, condiments jars, credit card terminals, check cover, pens and all items used between one guest and the other.
·Rearrangement of sunbeds to allow for more space between guests and respect social distancing protocols.
·Readjusted Spa operation schedules of services to ensure lower capacity setting and respect social distance between guests.
·Revised and adjusted cleaning procedures for Spa cabins, lockers rooms, showers, etc. to ensure full sanitization between one guest and another.
·Sanitization of SPA menus, credit card terminals, check cover, pens and all items used between one guest and the other.
·Mandatory temperature testing of all kids before entering to kid’s club facilities.
For those who have existing reservations at any of these properties, our team will work with them to reschedule or cancel their reservations. We remind guests that our extended cancellation policy provides the option to cancel a reservation up to 24 hours before the stay. For reservations made under the nonrefundable reservation policy, we are honoring deposits towards another date. Please contact our team if you have any questions or wish to reschedule your reservation at 1 800 344 3349 (Hotel Only) or 1 844 413 2654 (Flight + Hotel), or send an email to reservations@solmar.com.
Though not an easy decision, our Solmar Hotels & Resorts family is taking this time to enhance our offering even more and prepare to host guests and residents soon.
We look forward to welcoming you soon!
The Management
