Dear Guests,

On August 6th, 2020, the U.S. State Department lifted its global Level 4: Do Not Travel advisory,urging U.S. citizens not to travel abroad due to the coronavirus pandemic. Baja California Sur, where Los Cabos is located, now returns to its previous Level 2:Exercise Increased Caution advisory. Although the guidance from the diplomatic agency has been reassessed, Los Cabos maintains safety as a top priority and will continue with its strict health and safety protocols implemented across the destination to provide a safer travel environment to all visitors and the local community.

For U.S. Citizens living in or visiting Los Cabos, we advise them to adhere to the guidance provided by the U.S. State Department at travel.state.gov.

For any additional inquiries, you can contact the Los Cabos Tourism Board at covid19@visitloscabos.travel or visit www.visitloscabos.travel/health to access our online kit including helpful information regarding the impact of COVID-19 across the destination.

Current Solmar Hotels & Resorts Procedures and Practices:

In order to protect our staff, guests and members, we have implemented new policies, procedures and social distancing practices to ensure the highest levels of prevention controls that are aligned with Federal recommendations across our resorts. These include:

EMPLOYEES
1. Special training to all staff members on techniques for infection prevention
2. Role-specific measures to be implemented on a day-to-day basis.
3. Close supervision from area managers to ensure high-levels of personal hygiene
4. Security access check points with digital thermometers in order to verify the health of each employee before entering our facilities.
5. Availability of sanitizing gel and/or soap on all workstations and back of house common facilities.
6. Daily sanitization of employees’ common areas such as locker rooms, canteen, offices, workshops, warehouse, pantries, etc.
7. Updated floor plans of employees’ canteens with reduced capacity, readjusted operation schedules and elimination of self-service stations.
8. Availability of face masks and safety goggles for all employees and mandatory usage of such for all of the departments.
9. Full empathy with all employees who present any symptoms to stay at home until fully recovered.

GUESTS & MEMBERS
We want our guests and members to Stay With Confidence. Face coverings are required in all public spaces at our hotels

SECURITY

  1. All security gate agents will always be required to use face mask and safety goggles.

BELL DESK & VALET PARKING
1. Mandatory usage of face mask. safety goggles and respect for social distancing.
2. Sanitization of all guests’ luggage pieces before entering our facilities.
3. Temperature measuring stations available for guests and members.
4. Mandatory use of sanitization solutions to spray inside all cars at valet parking.

FRONT DESK & CONCIERGE
1. All front desk agents must use face masks and safety goggles.
2. Reception and Concierge desks representatives must use acrylic sneeze guards.
3. Complimentary sanitizing gel or solution at Reception counter and Concierge desks.
4. Sanitization of credit card terminals, pens and all items used between guests.

HOUSEKEEPING
1. Revised and adjusted cleaning procedures for housekeeping, ensuring reinforced sanitization of rooms at each check-out and check-in.
2. Mandatory use of face mask and safety goggles for staff members.
3. Check-in time will change from 4pm to 5pm in order to provide enough time to ensure above actions take place.

PUBLIC AREAS
1. Mandatory use of face masks and safety goggles for all employees.
2. Constant sanitization of public areas such as elevators, bathrooms, railings, etc.

RESTAURANTS, BARS & DELIS
1. Mandatory use of face mask and safety goggles for staff and respect for social distancing
2. Complimentary sanitizing gel or solution at the entrance of all restaurants and bars
3. Daily sanitization process of restaurants, bars and kitchens (front and back of the house)
4. Close supervision to ensure high levels of personal hygiene and food preparation
5. New floor plans and readjusted operation schedules at restaurants and bars with reduced capacity.
6. New practices and controls implemented at buffet-style venues to avoid self-serving service.
7. Sanitization of tables, chairs, menus, trays, condiments jars, credit card terminals, check cover, pens and all items used between guests.

POOLS
1. Reorganization of sunbeds to allow for more space between guests while respecting social distancing protocols.
2. Mandatory use of face masks and safety goggles for all pool waiters and waitresses with respect for social distancing
3. Close supervision to ensure high levels of personal hygiene and food and beverage preparation.
4. Sanitization of menus, trays, condiments, check cover, pens, etc.

SPA & BEAUTY SALON
1. Staff at welcome desk or counter must use acrylic sneeze guards.
2. Mandatory usage of face masks and safety googles for guests with respect for social distancing policy.
3. Readjusted operation schedules of services to ensure lower capacity seating with respect social distancing between guests.
4. Complimentary sanitizing gel or solution at the spa counters.
5. Close supervision to ensure high levels of personal hygiene.
6. No edible amenities for public consumption.
7. Revised and adjusted cleaning procedure for cabins, locker rooms, showers, etc. to ensure full sanitization between guests.
8. Sanitization of spa menus, credit card terminals, check cover, pens and all items used between one guests.

ENTERTAINMENT & KIDS CLUB
1. Mandatory use of face masks and safety googles for all staff with respect for social distancing
2. Complimentary sanitizing gel or solution at activities and kids club counters
3. Mandatory temperature testing of all kids before entering the kid’s club facilities
4. Readjusted operation schedule of services to ensure lower capacity seating with respect for social distancing between guests
5. Sanitization of used equipment between groups of kids.

FITNESS CENTER
1. Welcome desk or counter staff must use acrylic sneeze guards
2. All fitness center staff must use face mask, safety goggles and respect social distancing
3. Complimentary sanitizing gel or solution at fitness center counters
4. Readjusted operation schedules of services to ensure lower capacity and respect social for distancing between guests
5. Sanitization of used equipment between guests

MEAL PLAN
1. Guests and members with meal plan program will be allowed to order takeaway in restaurants, delis and bars
2. All staff is fully trained to follow safety protocol while handling food & beverages

ROOM SERVICE
1. Solmar will encourage the use of room service in order for guests and members to enjoy food and beverages in the privacy and security of their room
2. In order to ensure the cleanliness and security of guests’ room, all room service orders will be served in to-go containers
3. Room service waiters and waitresses will not be allowed to enter the guests’ rooms
4. Room service menu has been adapted in order to offer the most popular and appetizing dishes
5. The Chef has created pre-made options for guests to easily heat up in-room, minimizing staff contact with food.

TAKE OUT
1. Solmar will encourage take away in order for guests and members to enjoy food and beverage in the privacy and security of their room
2. Restaurants, delis and bars will be prepared with several to-go containers for each order

We look forward to welcoming you back to Solmar soon. More vacation memories await in Los Cabos!

The Management