Solmar Hotels & Resorts continues to monitor information about COVID-19 and is pleased to report that there are no confirmed cases at any of the seven all-suite properties. Los Cabos is one of the lowest affected areas in the country with 11 reported cases to date, which are being managed according to the guidelines of national and international entities. With that said, as of March 23rd the company decided to temporarily pause operations of all properties until further notice as an extensive preventive measure to assure the safety and wellbeing of both guests and residents. Our tentative reopening date is May 2, 2020, while we are aware that the situation might change, and the plans will have to be adjusted. We will continue to provide more updates as the situation progresses.
Inspired by our founder’s relentless mission to keep the safety and wellbeing of our guests, residents and staff as its top priority, we are make sure that none of the staff members are going to be negatively impacted by this decision and our management team is making all necessary adjustments to make sure every member of our staff can enjoy job security with adjusted schedules and other programs.
For those who have existing reservations at any of these properties, our team will work with them to reschedule or cancel their reservations. We remind guests that our extended cancellation policy provides the option to cancel a reservation up to 24 hours before the stay. For reservations made under the nonrefundable reservation policy, we are honoring deposits towards another date. Please contact our team if you have any questions or wish to reschedule your reservation at 1 800 344 3349 (Hotel Only) or 1 844 413 2654 (Flight + Hotel), or send an email to email@example.com.
Though not an easy decision, our Solmar Hotels & Resorts family is taking this time to enhance our offering even more and prepare to host guests and residents soon.
We look forward to welcoming you soon!